Meet The #1 Loop Alternative

Managing reviews at scale is hard. Superorder helps restaurants use AI to automatically reply to them with personalized messages, while analyzing feedback to provide you with actionable insights.

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Trusted by Thousands of Restaurants

Feature Comparison

Features
Loop
Info
Receive more 5-star Google reviews and resolve customer issues faster.
Direct-Order Surveys
Yes
YesNo
Info
Text and/or email your customers requesting feedback within 1 hour of their order.
SMS and Email Surveys
Both
Both
SMS Only
Email Only
No
Info
AI drafts personalized replies to survey responses.
AI-Powered Survey Responses
Yes
YesNo
Info
Use QR Codes to receive direct feedback for in-person and third-party orders.
QR Code Surveys
Yes
YesNo
Info
Route important feedback to store managers and company leaders.
Smart Feedback Routing
Yes
YesNo
Info
Ask AI any question about your restaurant’s data to identify trends and areas for improvement.
AI Chat with Data
Yes
YesNo
Info
Superorder AI analyzes all third & first party data to provide actionable, thorough insights.
Comprehensive AI Insights
Yes
YesNo
Info
Aggregate online customer reviews into one simple platform.
DoorDash, Uber Eats, Grubhub Review Management
Yes
YesNo
Info
Aggregate online customer reviews into one simple platform.
Google and Yelp Review Management
Yes
Yes
No
Info
AI responds to customers with personalized messages based on their order contents, history, etc.
Automatic AI-Generated Responses
Yes
YesNo
Info
Receive Texts & Emails based on changes in your store’s performance such as deactivations, high error rates, and more.
Real-Time Alerts
Yes
YesNo
Info
Superorder integrates with all third-party platforms to power a comprehensive product suite.
Third-Party Tools
Yes
YesNo
Info
Automatically restart deactivated third-party storefronts.
Downtime Management
Yes
YesNo
Info
Reconcile all 3P transactions into one P&L.
Financial Reconciliation
Yes
YesNo
Info
Join reports on 3P reviews, operations, chargebacks, and more.
Consolidated Reporting
Yes
YesNo

Why are teams switching from Loop to Superorder

Comprehensive AI Insights

Superorder AI analyzes third and first party data to provide in-depth AI-powered analytics on restaurant performance.

Complete System

No need to stitch together 3+ different tools. Superorder lets you manage your entire online business on one platform.

AI-Replies That Work

Our software creates and auto-publishes highly personalized responses to customers based on their order contents, history, rating, and more.

Trusted by Industry leaders

Partnering with Superorder has been transformative for Wow Bao. Their software solutions have allowed us to both connect with customers and manage operations more effectively and efficiently than ever before.

Geoff Alexander
President and CEO, Wow Bao
15.5K
Personalized review responses, annualized
5.6K Hours
Store downtime saved, annualized

Superorder’s advanced tools for operations reporting, reducing downtime, and managing customer feedback have significantly enhanced our operational efficiency and minimized disruptions.

Mike Wang
CEO, Wings Over
4.4
Average Rating
<1%
Store Downtime Rate

As an operator of 50+ Marco’s Pizza locations, we needed a solution to efficiently manage our online business at scale. Our partnership with Superorder has been transformative.

Kal Gullapalli
CEO, MPZ Holdings
4.6
Average Rating
80%
Reduction in Downtime

Frequently asked questions

How does Superorder pricing compare to Loop?
It depends on your location count, but customers often find that Superorder offers more features for a lower monthly cost than Loop.
What makes Superorder different from Loop?
Superorder is an all-in-one solution. We connect with your first and third party ordering platforms to power comprehensive analytics and tools.
What kind of insights can Superorder AI provide?
Insights can be as broad (increase in overall item demand) or specific (changes in customer sentiment about a specific item at one location) as you want. Our tool is built for you and adapts to your needs.
Does Superorder integrate with my other tools?
With 50+ integrations, including all major online platforms, to power a flexible system with a wide range of possibilities.

All-in-one guest engagement and reputation management software

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