Review Management

Supercharge Your Customer Engagement With AI Review Management

Use AI to craft personalized responses to customer reviews, boosting re-order rates by 20%.

Aggregate Reviews

Read and respond to Google, Yelp, DoorDash, Grubhub, and Uber Eats reviews on one platform.

AI Powered Responses

Use AI to send personalized messages to each customer based on order history, contents, etc.

Targeted Outreach

Setup templates to thank all customers who leave a 4-5 star review, send customers with low ratings a promo code, and more.

AI Analytics

AI analyzes all customer feedback to give your store managers clear, actionable steps for improvement.

Automated & Personalized Review Management

Superorder consolidates reviews from multiple platforms, analyzes them using AI, generates personalized responses, and replies in minutes.

SMART RESPONSE SYSTEM

Personalized Review Responses at Scale

Send different replies to customers based on their average order value, order frequency, order history, and more. Tailor your responses to strengthen customer relationships.

Loyalty-Based Responses

Customize replies for repeat customers, acknowledging their continued support.

AOV-Driven Engagement

Tailor responses based on a customer's average order value, offering appropriate incentives.

Order History Integration

Craft responses that reference past orders, creating a personalized experience.

Rating-Specific Templates

Use pre-designed templates for different star ratings to ensure appropriate tone and content.

Streamline Guest Engagement

AI-Powered Intelligent Responses

Automate Personalized Responses to All Customer Reviews

Tailored responses based on order content, delivery time, errors, order history, and more.

Respond to 1,000s of reviews in minutes.

Centralized feedback hub

Understand New & Repeat CustomerSentiment

Understand how your new a repeat customers are feeling about your service.

Aggregate feedback from all platforms for the most accurate analytics.

Data-Driven AI Insights

Customer Feedback Into Actionable Insights

Identify trends in item, store, and overall performance.

Understand what your customers are saying and take action to improve.

Smart Customer Recovery System

Winning Back Repeat Customers

Customize responses based on customer history and feedback severity.

Offer tailored compensations to encourage another visit.

Geoff Alexander

Geoff Alexander

President and CEO, Wow Bao

Driving Meaningful Results

How Wow Bao Increased Their Average Customer Rating by 9% with Superorder

4.7

9% increase in average store rating.

26%

Reduction in negative public reviews.

Read Case Study