Superorder Helps MPZ Holdings Reduce Downtime by 80%
Background
MPZ Holdings owns and operates 51 Marcos Pizza locations in Florida, George, Tennessee, and South Carolina. With such quick growth, it became challenging to manage store operations and customer experience.
- High Store Downtime Managing 150+ online storefronts left many opportunities for restaurants to go offline and unnoticed.
- Thousands of Customer Reviews to Manage It was becoming nearly impossible to personally reply to every review
- Actioning on Important Customer Feedback MPZ was receiving valuable feedback, but couldn’t take action since the feedback was buried within so sddmany different reviews.
Solution
Kal, the CEO of MPZ Holdings, met the Superorder team at an industry conference and there was clear fit for a partnership. Within Superorder’s product suite, Kal found these products the most beneficial:
By automatically detecting and restarting unintentional store closures, Superorder ensures stores are online during business hours.
With a series of templates, MPZ can auto-respond to all 4-5 star reviews while manually reviewing feedback from reviews with less than 4 stars.
Superorder AI reviews all operational and financial metrics to provide data-driven recommendations are areas to improve.
As an operator of 50+ Marco’s Pizza locations, we needed a solution to efficiently manage our online business at scale. Our partnership with Superorder has been transformative. They’ve reduced store downtime by 80% and automated responses to thousands of customer reviews per month - saving our team countless hours. Their team is easy to work with, and I highly recommend them to anyone in the restaurant industry.
As an operator of 50+ Marco’s Pizza locations, we needed a solution to efficiently manage our online business at scale. Our partnership with Superorder has been transformative.
Results
Auto-restarts saved thousands of minutes of store downtime.
If they were to manually personalize responses for 3K customers, this would take at least 50 hours. Superorder AI did this in seconds!
Achieved by taking action on AI insights.
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