Use AI to Transform Customer Feedback Into Powerful Actions
Superorder empowers restaurants to leverage feedback and AI to increase revenue and meaningfully engage with customers.
Elevate Your Customer Experience with Real-Time Feedback
In today’s digital age, your online reputation is more important than ever. 75% of customers check Google before ordering, and only look for restaurants with 4.5+ stars. Post-order surveys allow you to resolve issues privately while directing happy customers to leave reviews on Google and Yelp.
Happy customers are directed to leave reviews on Google/Yelp.
Direct unhappy customers to private feedback forms instead of leaving a public rating.
Text customers for feedback within one hour of their order.
Higher ratings boost your ranking on Google Maps and search engines.
Automatically Reply to All Customer Reviews
Restaurants who respond to customer reviews achieve a 20% higher reorder rate. Superorder uses AI to message your customers with personalized and unique responses to their feedback.
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Read and respond to Google, Yelp, DoorDash, Grubhub, and Uber Eats reviews on one platform.
Use AI to send personalized messages to each customer.
Setup templates to thank all customers who leave a 4-5 star review, send customers with low ratings a promo code, and more.
AI analyzes all customer feedback to give your store managers clear, actionable steps for improvement.
Unlock Hidden Opportunities In Your Data
Harness the power of artificial intelligence to analyze operational data and customer feedback at scale. Our AI engine processes vast amounts of data to identify trends, sentiment patterns, and improvement areas you might have missed.
AI analyzes patterns across all customer feedback to identify emerging trends and recurring issues.
Turn customer feedback into action items for your stores to improve.
AI considers all your data to make recommendations. Understand how error ratings impact your reviews, how cancellations impact future order volume, etc.
With so much data, it can be tough to know what to take action on. AI does the hard work to provide you with useful recommendations.
Streamline Your Third-Party Operations: Automate, Recover, and Reconcile
Receive instant emails, texts, and notifications based on store-level activity.
Aggregate all your third-party data for a complete understanding of how your restaurant's online business is performing.
Instant financial reconciliation for third-party delivery, saving dozens of hours per month.
Auto-restart offline stores to prevent revenue losses due to unintentional downtime
Trusted by Industry leaders
Partnering with Superorder has been transformative for Wow Bao. Their software solutions have allowed us to both connect with customers and manage operations more effectively and efficiently than ever before.
Superorder’s advanced tools for operations reporting, reducing downtime, and managing customer feedback have significantly enhanced our operational efficiency and minimized disruptions.
As an operator of 50+ Marco’s Pizza locations, we needed a solution to efficiently manage our online business at scale. Our partnership with Superorder has been transformative.
